Category » General Billing Queries

There were 6 articles found in this category:

1. Explanation of Line Rental Charges and Auxillary Services.
   Attachment below list's all service's and auxillary charges which may appear on your Voice/DSL Bundle along with an explanation of there meaning. Should you wish to add or remove any of these services please contact our Customer Care Team on 1890 940 400 who will be happy to help.
2. I don't understand my invoice.
   Depending on which Digiweb service or services you are subscribed to please view the below sample invoice attachment's, if you require further clarification please call Digiweb Customer Care on 1890 940 400.
3. How do i change/update my payment details?
   Digiweb accepts the following payment methods: Direct Debit (Must be from a ROI current account) Credit Card (Mastercard or Visa) Laser Card Please remember should any of your details change including your Credit Card or Laser Card expiry date, you will need to email customercare@digiweb.ie or L ...
4. My account has been suspended, how do i get re-activated?
   Should payment's become overdue on your account and we cannot get in contact with you, your account may be suspended. Prior to suspending any customer we will also try to get in contact primarily by email. To make payment and have your account re-activated please call our Customer Care Team on ...
5. My contract is due for renewal. What will happen?
   All Digiweb's contract's operate on a rolling basis, simply put this means that unless you request to modify or cancel your Digiweb contract it will automatically renew. Should you wish to modify or update your payment details please email customercare@digiweb.ie or call 1890 940 400. Please rem ...
6. I'm missing or need a copy of an invoice.
   In order to keep administration to a minimum and promote enviornmental awareness Digiweb sends all invoices electronically via email. Remember if you change your email address please notify us immediatly. If you require a copy of an invoice please email customercare@digiweb.ie or call 1890 940 ...