Category » Metro Broadband Customers

There were 10 articles found in this category:

1. Metro FAQ's
   SERVICE and USAGE Is there anything different about using the Metro voice service and my home phone? Can I port (move) my existing phone number and what is the cost? Can I port my phone number from Digiweb back to eircom at a later date? How do I port my number? Do I have to port my numb ...
2. How do I port / transfer my landline number to Digiweb?
   Click here to download a copy of our porting form, please complete and send it along with a copy of the main page from your current providers most recent phone bill to: Porting Services, Digiweb Ltd, IDA Business Park, Dundalk, Co Louth. This process is free of charge. Provided that form is com ...
3. Porting Form
   Click here to download a copy of our porting form, please complete and send it along with a copy of the main page from your current providers most recent phone bill to: Porting Services, Digiweb Ltd, IDA Business Park, Dundalk, Co Louth. Provided that form is completed correctly the process no ...
4. Metro Terms and Conditions
   Click here to view your terms and conditions.
5. I'm moving premises. Can i have my Metro connection relocated?
   Yes!! If you are changing your address we can arrange to have your Metro system re-located subject to there being coverage in your new area. We currently have some excellant re-location promotion's and deals. Please call our Sales Team on 1800 28 58 28, one of our sales agents will check the c ...
6. Can I transfer my Metro account into someone elses name?
   If you would like to transfer your account into someone else's name please call our Sales Team on 1800 28 58 28 . A sales agent will arrange to contact the new client and obtain payment details. Please note an admin charge may apply.
7. How much am i charged for call's made using my Metro phone?
   Click here to view a list of all current call charges using your Metro phone. Call's from your Metro phone to other Metro phones are free of charge. In addition for only an extra €14.93 per month you can subscribe to our Metro Talk service. This allows you to make unlimited calls to local and na ...
8. I'm having problem's with my Metro connection.
   Click here for frequently asked technical questions and troubleshooting documentation. If you are still having problem's please call our technical support team on Lo-Call 1890 940 405 or by email support@digiweb.ie they will be delighted to help you. Our technical support department are availab ...
9. I want to change my Metro package. How can i upgrade or downgrade my account?
   Click here to view our current residential Metro packages. Click here to view our current business Metro packages. Should you wish to upgrade or downgrade to any of these packages please email upgrades@digiweb.ie remembering to qoute your Digiweb reference number. We aim to complete all upgrade ...
10. How do i cancel my Metro subscription?
    If you are unhappy with any aspect of our service we want to hear from you. Please call our Customer Care team on lo-call 1890 940 400 or email cancellations@digiweb.ie As per terms and conditions we require 30 days notice in writing (letter, email or fax) for all cancellations. Once your cancel ...