Category » Voice Bundle Customers

There were 8 articles found in this category:

1. I want to change my Phone/DSL bundle package. How can i upgrade or downgrade my account?
   Click here to view our current residential Bundle packages. Click here to view our current business Voice packages. Should you wish to upgrade or downgrade to any of these packages please call our Sales Team on 1800 28 58 28. A Sales Agent will test your line's suitablity for additional bandwid ...
2. How do i cancel my Voice Bundle subscription?
   If you are unhappy with any aspect of our service we want to hear from you. Please call our Customer Care team on lo-call 1890 940 400 or email cancellations@digiweb.ie As per terms and conditions we require 30 days notice in writing (letter, email or fax) for all cancellations. Once your cancel ...
3. What extra auxillary services are available along with my Digiweb voice service?
   Click here to view a complete list of extra service's which can be added or removed. To add or remove any of these service's please call our Customer Care Team on 1890 940 400 or email upgrades@digiweb.ie qouting your Digiweb reference number.
4. How much am i charged for call's made using my landline?
   Click here to view a list of all current call charges using your landline. If you are subscribed to a voice bundle all your local and national landline calls of upto 59 mins in duration are free of charge.
5. I'm moving premises. Can i have my Voice Bundle connection relocated?
   Unfortunatly due to the nature of DSL/Voice technology it is often not possible to directly move your DSL/Voice service between premises whilst retaining your telephone number. In most case's you will need to cancel your orginal connection and re-order at your new premises. Please call our Sale ...
6. Can I transfer my Voice Bundle account into someone elses name?
   If you would like to transfer your account into someone else's name please call our Sales Team on 1800 28 58 28 . A sales agent will arrange to contact the new client and obtain payment details. Please note an admin charge may apply.
7. I'm having problem's with my Phone or Broadband connection.
   Click here for frequently asked technical questions and troubleshooting documentation. If you are still having problem's please call our technical support team on Lo-Call 1890 940 405 or by email support@digiweb.ie they will be delighted to help you. Our technical support department are availab ...
8. Voice Bundle Terms and Conditions
   DISTANCE SELLING IMPORTANT! If you order any Service (as defined below) from Digiweb either over the internet, the telephone, by mail order or any other distance selling method you can cancel the Contract (as defined below) pursuant to the Consumer Protection (Distance Selling) Regulations 2000 ...