Please check the status of the blue light (located towards the rear of the mobile card)

• There's no blue light: Turn off the router/pc remove wireless card, place wireless card back in and power on again.

• The blue light is on but is flashing: Move the router/pc around the premises to a location that might receive a better signal i.e. upstairs, beside a window.

• The blue light is on but I still can't open a webpage: Check that the internet browser settings are correct. (Click here for General Settings)

Do you have a software firewall such as Zone Alarm, Norton Personal Firewall, or the Windows XP firewall? If so, disable it and reboot your PC. You may also need to actually uninstall the software firewall. This is especially true with Zone Alarm.

Still can't connect (Mobile Multi only)

Check that you are connected with the cable and not wirelessly. Make sure that cable is in securely on both the P.C and the router and test the connection again.

Check router LEDs for Power, WAN, and the port that your PC is connected to, these should all be lit. If any of these are not lit please check that the cables are fully plugged in.

Power cycle the router. Follow the power cord from the back of the router to the electrical outlet. Physically unplug it from the outlet for at least 30 seconds. This allows it to power cycle. After it is back on restart your Computer(s). Check your connection when your computer comes back up.

Reset the Router. It is possible that a full reset will resolve a connection problem. To perform this you will need to insert a narrow object (e.g. paper clip, pin) into the small reset hole to the rear of the Router. This is located beside the power connection.

Press and hold the object into the hole for approximately 12 seconds. The lights should then flash to indicate that the reset was successful. Please allow 2-3 minutes for the router to fully start up, then check your connection again.

Web Browser still shows page cannot be displayed. Open your control panel > Network connections and check that the network card says enabled. If it says disabled right click on the network card and select enable.