After DSL installation there is noise on my phone line

Check there is filters installed on all phone extensions in the house. These are used to filter out any noise caused by installation of the DSL service.

I have no DSL light

Please ensure the DSL modem is plugged into the main phone point on the premises. It may not work in any extensions in the house due to internal wiring issues.

For optimal performance, it is recommended that other telephony devices (e.g. FAX machine, Sky+ box) do not share the same line as the DSL at least for the initial setup.

When i open Internet Explorer or my web browser i get asked to dial-up

Your browser is still configured with your old dial-up please check your browser settings as per the General Settings section.

I have forgotten the password to my modem how do I reset it?

On the back of the DSL modem there is a reset hole.
Hold a pen in the hole until you see all the lights flash off (approximately 10-15 seconds).
Note the modem needs to be powered on when you reset.
Now type 192.168.1.1 as the URL in the address bar of your browser.
When prompted for a Network Password, enter the default password 1234 and click OK.

What is my router configuration password?

This is 1234 by default.

I have lost the email with my PPPoE Username and Password

To get your details resent please contact contact Digiweb support.  Please note that these can be sent via SMS text to the account holders mobile phone if required.

Can I Connect DSL with a Monitored Phone Alarm system?

If you have a monitored Phone Alarm System please click Here for DSL & Monitored Phone Alarm Setup Recommendations.

The line I installed my DSL on is part of a hunt group and now I do not receive all calls.

Unfortunately the DSL service is not compatible with a hunt group. You must contact your phone service provider to remove this phone number from the hunt group.

I cannot send emails since I have changed to Digiweb Broadband.

You may still be using your previous providers Outgoing / SMTP Mail Server to send email. Please follow the email setup instructions as per the Email Setup section to change to Digiwebs Outgoing / SMTP Server

I cannot send emails since I have changed to Digiweb Broadband and I have changed the Outgoing Mail Server

Please ensure your firewall or Anti-Virus client is not blocking our Outgoing Mail Server.

I am having problems maintaining a usable signal to my wireless ZyXEL router.

This is most likely due to problems with noise, interference, distortion and echo. The ZyXEL wireless router operates best within a range of 4 meters; however this can vary depending on the environment. There are a number of steps that you can take to improve the signal.

• Firstly, changing the channel that is used to transmit the signal may improve the connection if there is interference in the area. Instructions on how to do this can be found in the ZyXEL user manual.
• Wireless speakers, cordless earphones, some Bluetooth devices, and similar systems can be the source of interference. Some systems do not conform to wireless regulations. Shut off suspect devices or remove them from the area.
• Personal �systems� can also interfere with your network. Wireless speakers, cordless earphones, some Bluetooth devices, and similar systems can be the source of an infrequent but hard to find the problem. Some systems do not conform to wireless regulations. Shut off suspect devices or remove them from the area.
• Range is highly dependent on the physical environment. In a line-of-sight location, with elevated and calibrated antennas, range predictions are quite accurate.
• Range also depends on the electronic environment. If other equipment that could cause interference is nearby, the range of your transceiver could vary widely, and could change suddenly when the other equipment activates. Frequencies are shared with microwave ovens, cordless phones, wireless hi-fi speakers, electronics toys and similar devices. Try to keep your system away from other transmitters, and from other sources of electrical noise, such as large motors, spot welders, and similar electronically noisy devices.
• If you mount an access point close to fluorescent light fixtures, the lamp glow appears constant, but inside the lamp tube, ionization appears and disappears 120 times a second. This can modulate or chop an incoming signal and interfere with reception.