How does MyTraffic Work?

Traffic is calculated / measured based on the unique MAC (Media Access Control) address of the Thomson cable modem installed at your premises.

Traffic includes both Download & Upload data generated from the Thomson cable modem.

Capping / Restriction

Each Broadband package has a traffic limit / quota.

If you exceed 80% of the traffic quota for your package, an auto generated email will be sent to your contact email address warning that you are nearing your traffic quota.

If you exceed 120% of the traffic quota for your package, the connection speed will be capped / restricted.

An auto generated email will be sent to your contact email address advising that you have exceeded your traffic quota and your connection has been capped / restricted.

The speed will be reduced to approximately 128Kbps download and 64Kbps upload

For the restriction to be lifted and if you chose to wait, the traffic must return below 80% of the traffic quota.

E.g. A package with a traffic allowance of 30GB will be warned at 24GB and capped / restricted at 36GB.

Upon becoming restricted and if you chose to wait, the connection will not be uncapped / unrestricted until the total traffic for the last 30days returns below 24GB.

Alternate Options

Other options to get out of restriction quicker include purchasing an additional 10 / 20GB extra traffic quota or upgrading to the next highest traffic quota package. 

Accounts that are upgraded to a higher package will have their Traffic Total reset to 0.

MyTraffic.digiweb.ie Website

***Please Note for Display purposes ONLY:

Due to the statistical rounding to 2 decimal places when displaying traffic used on the Traffic Usage Graph, each individual total displayed on the Traffic Usage Graph i.e. Daily, Weekly, & 30 Days may display a discrepancy of 10 Megabytes. 

Example Calculations for the purpose of this document will be discrepant in their results as calculations are based on the displayed statistical rounding and not the actual figure of traffic generated.

Each Metro Broadband Package has a Traffic limit / quota.

To check your traffic usage log onto http://mytraffic.digiweb.ie

If you are greeted by the following screen:

                                           Figure 1 My Traffic Sign in Page

Enter your site code / Customer reference number in the format of ‘WIR#####’ (This you will have received at point of sale and on any subsequent emailed invoice)

Enter the Mac Address of your Thomson modem in the format of xx:xx:xx:xx:xx:xx.

The MAC address can be located on a tag stuck to the base of the Thomson modem.

Colons ‘:’ must be added!

Click on Submit and you will be brought to the following screen:

                                                     Figure 2 Traffic Totals view

The above graph shows the total usage for the last 24hrs, the last 7days and the last 30days.

Click on “Show graphs” to see the total for each day as below:

                                                 Figure 4 Traffic Graph View 30^th June

The above graph shows the traffic calculated for each day.

Traffic allowance is calculated on a rolling 30day period as shown in the graph above.

It calculates the previous 29days plus today’s traffic as it is generated, equalling 30days.

The graph updates today’s traffic every 30mins.

Each day at midnight, the days’ traffic shown on the very left of the above graph will be subtracted from the 30 rolling days total i.e. in the above example it is the column with “1” underneath or the first of the relevant month.

The new days traffic (i.e. today’s) will be added every 30mins and as it generated.

This moves the 30 day window one day to the right to including the new days  traffic (today) and removes the oldest days traffic (i.e. now the 31^st day) giving the new Last 30days traffic total.

Eg: The above graph is a snapshot taken of a graph on the 30^th June; it generates traffic from 1^st June totalling 30days.

At the time of this snapshot the traffic total for the 30days is 52.05GB.

                                           Figure 5.1 Traffic Table View July 1^st (54.43GB)

                                           Figure 5.2 Traffic Graph View July 1^st (54.43GB) #1

The above is a snapshot of the same account taken on the  July 1st.

As you can see from the graph above the June 1^st   has now dropped off the graph and the traffic for

June 1st has been subtracted from the rolling 30days total.

52.05GB – 2GB = 50.05GB

A new day has also been added today 1^st July giving 30 days traffic.

 When the snapshot for the 31st June was taken the total at the time was 1.53GB

At midnight on the 31^st June the total traffic for 31^st June was 2.21GB

Therefore the difference (2.21GB-1.53GB= 0.68GB) must be added to the total

50.05GB + 0.68GB = 50.73GB

You will also need to add the total traffic that is on today’s traffic 1^st July so far 3.71GB

 50.73GB+ 3.71GB =  54.44GB

The current total for 1^st July at the time of the snapshot is 54.43GB

***Discrepancy due to statistical rounding

                                   Figure 6.1 Traffic Table View July 2^nd (56.33GB)

                                         Figure 6.2 Traffic Graph View July 2^nd (56.33GB)

Above is another example this graph is a snapshot of the same account taken on the July 2nd

As you can see from the graph above the June 2^nd  has now dropped off the graph and the traffic for June 2^nd  has been subtracted from the rolling 30days traffic.

(54.43GB) 55736.32MB – 972.11MB = 54764.21MB(53.48GB)

When the snapshot for the July 1st was taken the total at the time was 3.71GB

At midnight on the 1^st July the total traffic for 1^st  was 5.17GB

Therefore the difference 5.17GB-3.71GB = 1.46GB must be added to the total

 53.48GB + 1.46GB = 54.94GB

You will also need to add the total traffic that is on today’s traffic  2^nd July  so far 1.37GB

54.94GB + 1.37GB = 56.31GB

The current total for 30^th May at the time of the snapshot is 56.33GB

***Discrepancy due to statistical rounding

                                      Figure 7.1 Traffic Table View July 2^nd

                                      Figure 7.2 Traffic Graph View July 2^nd

Above is a snapshot of a graph on July 2^nd  taken a couple of hours later notice today’s traffic has increased and the total is now 56.41GB and the Total for today is  Total for today so far is 1.46g for earlier today figure 6 is 1.37GB

1.46GB– 1.37GB = 0.09GB

Total figure 6 is 56.33GB plus the traffic used since the last snapshot 0.09g = 56.42GB

current Total = 56.41GB

***Discrepancy due to statistical rounding

Traffic is measure in Bytes

A Byte is repesented by an upper case 'B' rather than an lower case 'b' that is used to define a bit.

8 bits = 1 Byte