Tooway Satellite Broadband Setup

This document will inform you of the initial setup information that may be required after the installer has completed your installation.

Further to reading this document, should you have any further support queries, our Technical Support team can be contacted by email at support@digiweb.ie or by phone on 1890-940-405.

The Digiweb Contact Centre details can be found by clicking on the following link: Contact Centre Details and Opening Hours.

The Tooway satellite modem has the following LED's / lights:

• PWR – Indicates that power is supplied to the satellite modem

• Rx- Indicates that the modem is synching (connecting) or synched (connected) to the satelitte network

• Tx- Inidcates that the modem is transmitting data

• LAN- Indicates that there is a PC or alternative device (e.g. Router) connected to the satellite modem.

Tooway satellite modem

Your system should be ready to go, if not please complete the following steps:

Ensure that your PC / Laptop is set to obtain its TCP/IP settings automatically or by DHCP.

For Windows XP: click on Start à Control panel à Network and Internet à Network Connections à Right click on Local Area Connection, Click Properties à Double CIick on Internet Protocol and set to "Obtain IP address automatically" and "Obtain DNS automatically".

If you have no Local Area Connection under Network Connections, please ensure you have a Network Card and that it is installed correctly.

For Windows Vista: click on Start à Control Panel à Network and Internet à Network and Sharing Center à Manage Network Connections à Right click on local area connection, click Properties à double click on "Internet Protocol v4" and set to "Obtain IP address automatically" and "Obtain DNS automatically"

For Windows 7: click on Start à Control Panel à Network and Internet à Network and Sharing Center à Click "Change adapter settings" à Right click on Local Area Connection à click Properties à double click on Internet Protocol v4 and select "Obtain IP address automatically" and "Obtain DNS automatically"

Once you have completed the above, you should ensure that the Satellite Modem is switched on and connected to your PC's Network Card using the supplied Ethernet cable (the Satellite Modem's LAN light should be ON).

Disabling Dial-Up Settings

If you have previously been using Dial Up to access the Internet, you are required to configure your browser settings.

For Internet Explorer: Click Tools à Internet Options à Connections, select "Never dial a connection".

Click LAN Settings. In this section ensure "Automatically detect settings" is the only box checked / ticked.

For all other Browsers: each read its network connection settings from Internet Explorer. Please follow the above instructions for Internet Explorer.

Packages and FAP

Current Packages

The packages currently offered by Digiweb can be found at the following link:

http://www.digiweb.ie/home/broadband/satellite-broadband/index.html

Tooway FAP – Fair Access Policy

The Tooway Fair Access Policy is designed to ensure that excessive usage by a few customers on the network does not negatively impact on the normal usage of other customers.

The different service packages have been tailored to fit the varying requirements of Home and Business users.

More details on the Fair Access Policy can be found by clicking the following link:Tooway Satellite Traffic Usage & Fair Access Policy Explained

Alternatively log on to http://support.digiweb.ie/ then click on Broadband & Phone à Satellite à "Tooway Satellite Traffic Usage & Fair Access Policy Explained".