Digiweb Support :: Digiweb Tooway Ka Satellite- Fair Access Policy

Knowledgebase Home

Search the Knowledgebase

Browse by Category

Knowledgebase Home > Broadband & Phone Support > Satellite Broadband > Tooway Satellite Broadband > KA Band

Digiweb Tooway Ka Satellite- Fair Access Policy

Digiweb Tooway Satellite- Fair Access Policy

Please note this article is only relevant for Satellite Broadband Customer's on Value6, Plus8, Extra10 & Pro10+.

Digiweb Tooway service is graded into four different packages: Value6, Plus8, Extra10 and Pro10+, with a Fair Access Policy designed to ensure that exceptional usage by a few customers does not negatively impact on the normal usage of other customers.

Each package offers an agreed monthly traffic usage which is implemented on a rolling four weekly period. I.e. Traffic used within past four weeks must not exceed agreed monthly usage otherwise service will be temporarily slowed down until usage falls back in line with fair access policy. Traffic is defined as both downloaded and uploaded data. Traffic does not reset at the end of each four week period. Rather as mentioned above it is monitored on a four week rolling basis. This means that the traffic monitor always totals your traffic usage over the last four weeks.

Table below shows available monthly traffic per package:

Package	Value6	Plus8	Extra10	Pro10+
Available Traffic per month	4GB	8GB	13GB	25GB

The four different service packages have been tailored to fit the varying requirements of home and business users, offering downlink speeds of up to 10 Mbps, Uplink speeds are available at up to 4 Mbps.

In addition in order to ensure equal and equitable access to the satellite network and to protect against network usage spikes the Tooway fair access policy also sets out agreed traffic usage limitations per hour, per 4 hour, per day and per week. These are shown in table below:

	Value6	Plus8	Extra10	Pro10+
Per Hour	500MB	1GB	1.5GB	3GB
Per 4 hour	1GB	2GB	3GB	4GB
Per Week	2GB	4GB	6GB	12GB
Per 4 Week	4GB	8GB	13GB	25GB

Traffic used in access of above will result in system being temporarily slowed until usage comes back in line with agreed fair access policy.

50% Traffic Discount

As traditionally the satellite network is less busy during night time hours, overnight usage volumes are discounted by 50% during Off Peak hours to reward use of the satellite network at times of traditional low usage.
Off Peak Hours are currently defined as between the hours of 10pm to 6am GMT / UT.

Online traffic monitoring portal coming soon
Digiweb are currently working towards developing an online portal whereby users can monitor their traffic usage on a daily basis. Until this is in place should users require any information regarding their current traffic usage or fair access policy standing they should email support@digiweb.ie . Digiweb Support will be happy to provide a graphical analysis of the traffic usage over past month.

No related articles were found.